The way physicians interact and communicate with their patients is important. When patients are dealing with their health, they are looking for respect and want to receive optimal care. Furthermore, how physicians act and treat their patients could either help or hurt their reputation.
Focusing on the patient, listening to their concerns, being sincere, and showing compassion without judgment are all simple gallantries that create a satisfactory interaction.
Positive patient experiences can lead to fewer claims, higher satisfaction scores, and higher odds for more locum tenens opportunities. Although good bedside manner isn’t often recognized, bad bedside manner can quickly lead to a lawsuit. Physicians can easily avert complaints and negative online reviews by doing the following:
Take a minute to introduce yourself to patients and explain your role in their care. If you are going to spend only a small amount of time with them, make sure you inform them and talk about who will be taking over so they don’t feel abandoned. Throughout this process, offer the courtesy of your full attention. Sit down with them and avoid multitasking or appearing distracted. Patients might feel a little overwhelmed, so offering a few extra measures of comfort and providing encouragement could improve their outlook on the treatment that you and your team will be providing.
Listen And Ask Fluid Questions
Facilitate a constructive environment for understanding and solving your patients’ illnesses. It’s important to validate their concerns and limit your assumptions; listen first, then repeat what the patient said, checking to ensure you are on the same page. Ask questions to help uncover more information. By having the patient to talk, you are able to learn vitals details about their symptoms and habits. Plus, patients who feel as though you took the time to understand them will be happier than those who did not receive this opportunity.
Make Them Feel At Ease
Be mindful of your body language and avoid distrustful poses; like crossing your arms or habits of boredom such as tapping your pen. Making eye contact and smiling will make a huge difference during patient contact.
Use Layman’s Tongue
Do not be a walking medical onomasticon. What could be a routine diagnosis or standard medical term to you could sound terrifying to your patient. Avoid using unwarranted medical verbiage as it can lead to confusion. Take the time to observe your patient’s reaction and offer to answer questions and or explain deeper implications.
Being kind should not take too much of your time, but it’s likely that a patient could get side-tracked, taking up too much of your day discussing ailments or concerns. Make sure you stay in control of the conversation, staying sincere but transitory, so you can address your patient and deliver quality service.Leave a reply →